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Ducati Reviews and Complaints

Ducati Overall Satisfaction Rating (1.0 star)

STOP! Do you own a Ducati Motorcycle? Are you thinking about purchasing a Ducati motorcycle? Please read the reviews below before you decide to purchase a Ducati motorcycle. We believe that the stories and reviews posted below accurately depict the experiences that you will have when potentially joining the other Ducati owners.

Please leave a review below. Select the “Click here to write a review” button to provide a review about Ducati and Ducati North America.

Are you having problems with a Ducati? Do you think it might be a lemon? We can help you! DucatiSucks.net is owned and operated by multiple Ducati customers that have been scammed by Ducati. Be sure to check out the reviews below and the NEWS section on the site for information regarding the ways that Ducati has been scamming its customers.

IMPORTANT: If you have a Ducati that has experienced 3 or more of the same service repairs, has spent over 30 days in the repair shop and is still under the manufacturer warranty, please contact select the CONTACT US link above.

IMPORTANT: If you are considering filing a lemon law complaint against Ducati: We would like you to publish your experience here in the site. Additionally, we can offer free consultation in helping you retain a responsible and reputable attorney to handle your claim. DO NOT think you can do this on your own. This website is owned and operated by Ducati customers who thought they could handle the situation on their own.

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 31 reviews
by doug henbest on Tech Support 24-7
Good luck with customer care

NIGHTMARE I purchased a Ducati Multistrada GT 2014 I like the bike for what is suppose to do , but the constant malfunctions and repairs needed - not good - Which is bad enough , But the CUSTOMER CARE from Ducati has been a NIGHTMARE - I am and have been dealing with Ryan Thompson from whom I am told is the Customer Care Manager/Rep for North America out of California . Call Backs - E-Mails returns - are terrible and also taking care of the items with the bike - WOW - They had my bike for 3 1/2 Months last summer June to September They have my bike now again - That will not even turn on let alone start - and are not responding to e-mails or updates not explained what the problems were with the bike the last time and what caused them. So Far ; 8000miles 1) Fuel Sensor went out - No Biggie I thought - took most of the 3 1/2 months to replace 2) Front shock had the screw out leaking - ( I fixed) 3) ENGINE GRINDING - they replace had to replace bearings 4) REAR SHOCK went out - Bounces like a Pogo Stick - they replaced 5) GLOBAL scanned ECU - took out the Flash -so they reflashed to a 2012 model? and bike would start but no throttle AFTER 3 1/2 Months of this I get the bike back NOW 13K the 1) REAR SHOCK OUT AGAIN - BOUNCING LIKE A POGO STICK 2) BIKE WILL NOT TURN ON or get start steering in locked position 14,870 Miles WHAT ??? RYAN THOMPSON thinks the problem may be all the electronics I have done to the bike ?? NONE - the ECU is flashed by David @ REXXER - Here is his response From: Rexxer Sent: Friday, April 22, 2016 7:04 AM To: Doug Henbest Subject: Re: 2014 Multistrada Doug, the flash does not control any of these features or issues on your bike. Customer care reps should not try to be technicians. Ecu does not connect to the handsfree unit. Dash and BBS computer does. No communication with the key or bike could be noise or same frequency in the area however the hard button should still work. Rear shox could be the accelerometer sensor or the shox itself. Sounds like you just need to get it into the shop and let them fix it. David WHAT SHOULD BE A GOOD BIKE has not been - but could be if it worked CUSTOMER CARE (You have my bike now and had it for 3 1/2 months last summer - how is this care? Not friendly - responsive - understanding or doing everything possible for me to have a bike underneath me. Ryan - 1)Maybe respond to the many last e-mails I have sent to you through this last month - 2) Acknowledge that the bike is being worked on 3) Maybe take some consideration and do something for your Ducati Customer that is without a bike again. 47 Years old - 35 Years of owning motorcycles - superbikes - cruisers - goldwings - Raced Dirt - and gonna try the Ducati Multistra to have the one bike cover some of the Touring/Sport/Fire Roads - BUT have to use a truck cause you have the bike ? I have not had this problem with other brands - did not expect this type of treatment from Ducati on a $24,000 machine NOT HAPPY

by anonymous on Tech Support 24-7
Warranty Pfft why bother! Customer service...non existent!!

Hi all,

I bought my 2015 899 Panigale last year June brand new 0mi and it has been great up until last month when i lost my rear brake. Upon investigating I saw that i had like 0 pad left on my rear brake which i thought was extremely strange as I hardly ever use rear brakes and the bike had exactly 7610mi on it. So i brought bike in to dealer and they came back and told me that i need a new rear master cylinder as there was no fluid in there and that's what caused my rear brakes to fail and Ducati is not going to cover the repair. I reached out to Ducati which took an arm and a leg to do because per the person i spoke with they only have 2 ppl working in the customer service department. Anyway they said they will not cover the repair because i have a non OEM part installed by a non certified ducati technician, referring to the rizoma rear reservoir (CT115) i installed myself. Which I think this is BS as the reservoir was installed for over a month when this happened and i do not see how installing a reservoir could cause my rear brake to fail completely. They told me i would have to speak with the dealer about the actually cause of the rear brake to fail so i reached back out to them and they said again that their was no fluid in the rear master cylinder which could have happened from when i changed the brake pads. I told them that's not possible because the issue is what prompted the change of the pads. So i gave dealer all my information to prove that issue happened before pads were changed and they said they will reach back out to ducati. 2 weeks later they call back and say the same thing that they will not cover the replacement of the rear master cylinder because of the reservoir and the pads. Which is BS and now i have been calling ducati for 3hrs now and unable to reach anyone at all!!

I love the bikes and think they look amazing but i will never EVER EVER buy one again with this level of customer service! This is buy for the worse i have ever dealt with!!

by Aditya Ayuda on Tech Support 24-7
L type cylinder in DUCATI

Ducati have only 2 cylinder with L type cylinder gives lot of engine problems and also the in high power segment like Monster 796,821 or panigale 959,848 have a 2 cylinder if you do compare Yamaha,benelli,kawasaki are give 2 cylinder in 300 vol. Displacement bike therefore it doesn't senseto m make deal with Ducati brand go always with inline 4 cylinder or parallel type cylinder Ducati ll Be no more in future.

Frasers ducati importers of australia what a joke

Frasers ducati importers of australia is without a doubt the worst company I have ever dealt with poor f*ckin service and always total deniability with all warranty claims. I have purchased 3 ducati's in the last 2 years and after having 3 faults with 1 bike after only 4 weeks of owning it I WILL NEVER OWN ANOTHER DUCATI.

Beautiful bikes but the most unreliable pieces of sh*t you'll ever own.

by David M on Tech Support 24-7
Catastrophic engine failure on my M1100 evo

During a ride my engine locked up, fortunately I did not wreck. Upon inspection I found a spacer within the timing belt case that severed the vertical timing belt. The spacer was worn down with a sharp edge to it, most likely from bouncing around in the timing belt case. After doing some researching the Ducati forums it appears this has been a common problem with the 796/1100 models. The spacer that was in thr timing belt case was actually suppose to be fitted on the outside of thr case not within. So I tried contacting Ducati Italy and Ducati North America but the responses I received back from them were a variety of multiple/different reasons to why they would not cover the manufacturers installation error. While the majority of the Ducati representatives I spoke to where rude and lacked any sort of customer service skills I was able to speak with the Ducati North America technical director who actually appeared to be professional and customer service oriented. While he would not acknowledge that there have been Ducati claims for this error he said that DNA would assist with repairs to the engine. So I was starting to feel good about the company again and then I received a phone call back from him saying that since I opened the timing belt case myself Ducati would not cover any repairs. This I
to me is crazy because I opened a timing belt case and I saw a spacer and a severed timing belt so it's my fault now? Interestingly Ducati actually encouraged me to file a lawsuit against the dealership as they must have caused the damage. While I don't think it is their doing I highly doubt the dealership would have been so forth coming if they had inspected it and found what I did. Btw I did take the bike to the dealership after what I discovered and they did a engine estimate to fix said damage...,$16,000! That's more than the bike was new! After 6 months of looking for a replacement motor I am still looking for one. It is really unfortunate that Ducati could care less of keeping a customer for potential future buys of their product. Ducati is aware that I have bought more than one of their bikes and they clearly don't care. I have personally known other bike manufacturers that have assisted with repairs when the warranty had expired; triumph and Yamaha. Would it be so hard for Ducati to say we have a crate motor and will sell it to you at cost? Hey we can cover the parts can you cover the labor? Really why not be a company that stands behind their product and turn customers into loyal customers? So my thought is to try to get thr bike fixed somehow and sell both of my ducati's. It's really unfortunate as I did enjoy riding them but now I have a bad taste in my mouth due to the brand. I hope that someone who is reading this will see that ultimately there are other motorcycle manufacturers that are out there that will stand by their product unlike Ducati.

by Todd Anderson on Tech Support 24-7
821 lemon

I purchased the Ducati Monster 821 in early December 2015. It was returned on the 15th Dec due to it not starting when the weather is 13 degrees or below (noting done but check the computer)
Late January 2016, lost all power while riding (the bike had only done 700km), I booked the bike in for its first service and reported the problem.
March 2016, dropped the bike in for its first service (the bike has done 1400km), (got a phone call saying that it would take 10 days due to a faulty alternator)
April 5th 2016, Dropped the bike back, not starting when cold (all sensors were reset), got the bike back on the 11th
May 12th 2016, Reported issue with the indicators these were fitted at the first service, (the bike has done 2400km), it looks like the mounts have melted and cracked, and the left side has fallen to pieces completely.
May 24th 2016, no update as yet on if they will fix the indicators. Was told to contact info@ducati.com.au

Good Luck with Customer Care - NIGHTMARE
I purchased a Ducati Multistrada GT 2014
I like the bike for what is suppose to do , but the constant malfunctions and
repairs needed - not good - Which is bad enough , But the CUSTOMER CARE from Ducati
has been a NIGHTMARE - I am and have been dealing with Ryan Thompson from whom I am
told is the Customer Care Manager/Rep for North America out of California .
Call Backs - E-Mails returns - are terrible and also taking care of the items with
the bike - WOW -
They had my bike for 3 1/2 Months last summer June to September
They have my bike now again - That will not even turn on let alone start - and are
not responding to e-mails or updates not explained what the problems were with the
bike the last time and what caused them.
So Far ; 8000miles
1) Fuel Sensor went out - No Biggie I thought - took most of the 3 1/2 months to
replace
2) Front shock had the screw out leaking - ( I fixed)
3) ENGINE GRINDING - they replace had to replace bearings
4) REAR SHOCK went out - Bounces like a Pogo Stick - they replaced
5) GLOBAL scanned ECU - took out the Flash -so they reflashed to a 2012 model? and
bike would start but no throttle
AFTER 3 1/2 Months of this I get the bike back
NOW 13K the
1) REAR SHOCK OUT AGAIN - BOUNCING LIKE A POGO STICK
2) BIKE WILL NOT TURN ON or get start steering in locked position 14,870 Miles
WHAT ???
RYAN THOMPSON thinks the problem may be all the electronics I have done to the bike
?? NONE - the ECU is flashed by David @ REXXER -
Here is his response From: Rexxer
Sent: Friday, April 22, 2016 7:04 AM
To: Doug Henbest
Subject: Re: 2014 Multistrada

Doug, the flash does not control any of these features or issues on your bike.
Customer care reps should not try to be technicians.
Ecu does not connect to the handsfree unit. Dash and BBS computer does.
No communication with the key or bike could be noise or same frequency in the area
however the hard button should still work.
Rear shox could be the accelerometer sensor or the shox itself. Sounds like you just
need to get it into the shop and let them fix it.

David

WHAT SHOULD BE A GOOD BIKE has not been - but could be if it worked CUSTOMER CARE
(You have my bike now and had it for 3 1/2 months last summer - how is this care?
Not friendly - responsive - understanding or doing everything possible for me to
have a bike underneath me.

Ryan -
1)Maybe respond to the many last e-mails I have sent to you through this last month -
2) Acknowledge that the bike is being worked on
3) Maybe take some consideration and do something for your Ducati Customer that is
without a bike again.
47 Years old - 35 Years of owning motorcycles - superbikes - cruisers - goldwings -
Raced Dirt - and gonna try the Ducati Multistra to have the one bike cover some of
the Touring/Sport/Fire Roads - BUT have to use a truck cause you have the bike ? I
have not had this problem with other brands - did not expect this type of treatment
from Ducati on a $24,000 machine
NOT HAPPY

by Doug Henbest on Tech Support 24-7

Doug Henbest
Doug Henbest
in the last week-Edit
Good Luck with Customer Care - NIGHTMARE
I purchased a Ducati Multistrada GT 2014
I like the bike for what is suppose to do , but the constant malfunctions and repairs needed - not good - Which is bad enough , But the CUSTOMER CARE from Ducati has been a NIGHTMARE - I am and have been dealing with Ryan Thompson from whom I am told is the Customer Care Manager/Rep for North America out of California .
Call Backs - E-Mails returns - are terrible and also taking care of the items with the bike - WOW -
They had my bike for 3 1/2 Months last summer June to September
They have my bike now again - That will not even turn on let alone start - and are not responding to e-mails or updates not explained what the problems were with the bike the last time and what caused them.
So Far ; 8000miles
1) Fuel Sensor went out - No Biggie I thought - took most of the 3 1/2 months to replace
2) Front shock had the screw out leaking - ( I fixed)
3) ENGINE GRINDING - they replace had to replace bearings
4) REAR SHOCK went out - Bounces like a Pogo Stick - they replaced
5) GLOBAL scanned ECU - took out the Flash -so they reflashed to a 2012 model? and bike would start but no throttle
AFTER 3 1/2 Months of this I get the bike back
NOW 13K the
1) REAR SHOCK OUT AGAIN - BOUNCING LIKE A POGO STICK
2) BIKE WILL NOT TURN ON or get start steering in locked position 14,870 Miles
WHAT ???
RYAN THOMPSON thinks the problem may be all the electronics I have done to the bike ?? NONE - the ECU is flashed by David @ REXXER -
Here is his response From: Rexxer
Sent: Friday, April 22, 2016 7:04 AM
To: Doug Henbest
Subject: Re: 2014 Multistrada

Doug, the flash does not control any of these features or issues on your bike. Customer care reps should not try to be technicians.
Ecu does not connect to the handsfree unit. Dash and BBS computer does.
No communication with the key or bike could be noise or same frequency in the area however the hard button should still work.
Rear shox could be the accelerometer sensor or the shox itself. Sounds like you just need to get it into the shop and let them fix it.

David

WHAT SHOULD BE A GOOD BIKE has not been - but could be if it worked CUSTOMER CARE (You have my bike now and had it for 3 1/2 months last summer - how is this care?
Not friendly - responsive - understanding or doing everything possible for me to have a bike underneath me.

Ryan -
1)Maybe respond to the many last e-mails I have sent to you through this last month -
2) Acknowledge that the bike is being worked on
3) Maybe take some consideration and do something for your Ducati Customer that is without a bike again.
47 Years old - 35 Years of owning motorcycles - superbikes - cruisers - goldwings - Raced Dirt - and gonna try the Ducati Multistra to have the one bike cover some of the Touring/Sport/Fire Roads - BUT have to use a truck cause you have the bike ? I have not had this problem with other brands - did not expect this type of treatment from Ducati on a $24,000 machine
NOT HAPPY

by not impressed on Tech Support 24-7
frasers, aus ducati rip off

Frasers ducati importers of australia DO SELL RECALLED PARTS AND BIKES and have no regard for the safety of riders. They only want the cash and hide all evidence of dodgey parts and bikes being sold , including emails or even knowledge of it

by Anonymous on Tech Support 24-7

Frasers ducati australia, sell recalled parts on the sly constantly then hide all evidence of it because they are all paid to do so! Ducati doesnt care about its riders safety, only the cash

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