Ducati advertises the 2013 1199R Panigale as the ultimate race machine. As the flagship model for Ducati, the Panigale R is an impressive lightweight street legal race bike.

That said, you would think, as its advertised as the top of the line racing machine, you could race it, right? WRONG!

Not only can you not take it on the track without voiding your warranty, but if you do race it, it will is not reliable. There are dozens of Panigale R’s engine’s failing when on the track. And this bike was designed to dominate the race bike market!

There are so many Ducati Panigale R customers complaining, there might just be a class action lawsuit on the horizon for Ducati.

Specifically, one case that is brought up can be read in detail:

http://ducati1299.com/mechanical-technical/18204-r-engine-failure-warranty-denied.html

Specifically, the quote from EvoL is:

“check your “starter reduction shafts”. A friend of mine has a ’13 Panigale R and it vibrated loose (like everything else) inside the engine and caused the entire engine to seize up. The back tire locked up and he slid around the track for a bit. Also, it broke a hole in the block and caused clouds of white smoke.

Since he has been to about 3 race weekends Ducati voided the warranty claim. The repair bill came back at 29k to fix.

Best part, on the 2014 models the started reduction shaft is pressed on… I’m guessing it’s a known issue.

It’s a sad day when Ducati won’t back up their top of the line model when a club racer has an issue.”

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It is horrible for Ducati to treat its customers like this. Especially, when they purchased a $30,000 motorcycle.

Despite the customers loudest voice, Ducati North America declined coverage for the motorcycle.

Some customers started calling for a petition to be signed to try and pursuade Ducati to move on the subject and cover the loyal customers motorcycle. How CAN Ducati not cover something when they are the one’s who designed and advertised a product for racing, and then decline to cover it under their own warranty?

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The cost to repair this bike that failed due to a manufacturing problem with the engine? The bill was $29,000. That is exactly $1,000 shy of the MSRP of the motorcycle. How is that even possible?

EvoL brought up a good point that this occurred because of a random gear that vibrated lose:

“We race CCS. It happened at a track day. Its not like a rod snapped from overuse, some random gear wiggled loose – which they changed the design of for later model years.

I am simply here to let you guys know that this may be an issue, and to look out for it. I don’t expect Ducati to do anything for him, since they’ve already told him no. It’s a 29k bill and realistically probably $1500 in costs for them, plus labor.”

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In the same thread, the question arises about how Ducati can stay in business with this many issues being talked about. That is a great question. How can they stay in business? They are able to stay in business because they are denying customers rightful warranty claims. Quote:

“May be this is not the place, but how can Ducati stay in business with the amount of issues we read about?

I’ve been fortunate (knock on wood), but in the last 3 months I’ve had 6 buddies go over to BMW because of issues including Evol.”

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It does seem like the more and more customers that I speak to, the more bad experiences I hear about Ducati North America treating their customers.

Specifically, LArider from Los Angeles, says:

“Unfortunately I’m not surprised by DNA’s response given my interactions with them. Sad commentary when you have be paranoid about taking their track model to the track.”

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It has to be said that all this bad customer service is taking a hit on Ducati’s bottom line. One would think they would adjust their attitudes a little and be more willing to help customers in need. I suppose they should also look at the production and assembly of these machines as well. The INCREDIBLY amount of problems appear to be coming from issues with the manufacturing and assembly process either in Italy, or by the dealers here.

Jeff D from the forum offers up an interesting point:

“I understand that the internet is the place that you will overwhelmingly hear the bad news, but these continual issues over 2 years after the model launch are just ridiculous. My affinity for the brand has definitely taken a hit with this thread, because of EvoL’s last statement – I agree completely.”

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Feel free to read the rest of the thread on the website link at the top of this page. There are further opinions available from users about their experiences with warranty issues and Ducati North America denying claims. Please contact us if you have something that you would like to add to it.

One of the issues here as to do with the fact that Ducati redesigned this particular part of the engine that was failing on customers. Why would they redesign this specific part of it worked ok? It seems to us and many other customers that if Ducati purposely redesigns a part of the Supperleggera engine, they are admitting that something is wrong with it.

Phi enlightens us:

“point is, if ducati is aware of a bolt coming loose in the field, and they do a redesign on it, then have a customer with an engine that blew up, just because of that and end up denying a warranty claim (no matter the riding circumstances) it’s poor business IMHO.

then i rather have a recall and parts / replacements taken care of instead of blowing up the engine…”

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