Antonio Munoz is the Service Business Manager at DNA. His email address is: antonio.munoz@ducati.com

This is the guy you want to speak to about service issues with your Ducati.

Experience

Ducati North AmericaService Business Manager
Ducati North America
October 2011 – Present (3 years 4 months)Cupertino, CA
Ducati North AmericaCustomer Service Manager
Ducati North America
December 2003 – Present (11 years 2 months)
Customer Service Supervisor
DirecTV Broadband
January 2001 – May 2003 (2 years 5 months)
Supervised a specialized team of Escalation Technicians. Coached & developed team members, allocated workloads, conducted performance monitoring, & acted as subject matter expert.
Covad CommunicationsAdvanced Technical Support
Covad Communications
January 2000 – December 2000 (1 year)
Customer service and technical support for Executive level escalations & VIP customers. Managed trouble tickets that required advanced troubleshooting and vendor escalation.

Education

Computer Training Academy
N/A, Computer Networking and Administration
1999 – 2000